Hermionez Shipping Policy

At Hermionez, getting your order to you safely is just as important as helping you find something you love. We partner with DHL to provide dependable shipping and convenient tracking from dispatch to delivery.

From Our Store to Your Door

Once your order is successfully placed, our team gets to work preparing your items for shipment.

Processing Time

Most orders are prepared within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next available business day. During seasonal promotions, holidays, or periods of high demand, preparation may require additional time.

Once your package has been dispatched, we'll send you the available tracking details.

Delivery Time

We generally estimate 5–12 business days for delivery after your order has been processed.

Delivery times can vary based on your location and circumstances within the shipping network. Customs inspections, weather, transportation conditions, public holidays, and local delivery schedules may occasionally extend the estimated timeframe.

Please note: Delivery estimates are provided as a guide and are not guaranteed delivery dates.

DHL Shipping

Orders are shipped through DHL and may be handled by the appropriate DHL service based on the destination and shipping requirements.

After dispatch, DHL manages the transportation and final delivery of your package. You can use your tracking number to follow the progress of your shipment.

Tracking details may take a little time to become visible after the package has been handed over to the carrier.

Shipping Fees

Shipping charges depend on factors such as your destination, order details, and the shipping service available for your location.

Your applicable shipping cost will be displayed during checkout before payment is completed.

International Deliveries

For customers ordering from outside our primary shipping region, packages may be subject to customs procedures.

Depending on the destination, local authorities may charge customs duties, import taxes, or other applicable fees. These charges are determined by the destination country and are generally the customer's responsibility unless we specifically state otherwise.

Customs clearance may also affect the final delivery time.

Make Sure Your Address Is Correct

Your package can only reach you if we have the right information.

Please carefully check your:

• Full name
• Street and building information
• Apartment or unit number, if applicable
• City and postal code
• Phone number and email address

If you discover an error after placing your order, contact Hermionez promptly. We will try to assist, but an address change may not be possible once your package has entered the shipping process.

Orders returned because of an incorrect or incomplete address may require additional shipping costs before being sent again.

When Your Package Is Taking Longer

Shipping networks can occasionally experience unexpected delays. These may result from customs, severe weather, transportation disruptions, incorrect delivery information, or other events outside our control.

If your tracking information shows a delay, we recommend allowing additional time for DHL to complete the delivery.

If your shipment has remained inactive for an unusually long period, please contact us with your order and tracking information so we can help review the situation.

If Your Package Arrives Damaged

Please inspect your package when it arrives.

If your item has been damaged during transit, contact us promptly and include:

1. Your order number
2. A description of the issue
3. Photos of the shipping package
4. Photos clearly showing the damaged item

This information helps us understand what happened and determine the best way to assist you.

If Tracking Says "Delivered"

If DHL shows your package as delivered but you cannot find it, check around your property and with household members, neighbors, reception desks, or other locations where the carrier may have left the package.

If it is still missing, reach out to us with your order and tracking details so we can help with the next steps.

Changes to This Policy

Hermionez may update this Shipping Policy from time to time to reflect changes in our services, shipping practices, or applicable requirements. The latest version will always be made available through our website.

Questions About Your Shipment?

We're here to help.

For shipping questions or concerns about a particular order, please contact Hermionez Customer Support and include your order number whenever possible.

Thank you for shopping with Hermionez.

We appreciate your trust and look forward to delivering your order safely to you.